FAQ'S

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Do I need a TAPTUCK Token to register?

Yes, the QR code links your child’s profile to the tuckshop convenor's portal.

Where do I get the TAPTUCK Token?

If your child’s school has registered

How long will payments take to reflect in my TAPTUCK wallet?

Credit card payments will reflect immediately. EFT payments will take up to 48 hours to reflect, depending on the institution you bank with.

What time must orders be placed by?

Orders close at 8am on the morning that the order is to be collected, to allow the school tuckshop adequate time to prepare meals.

How far in advance can I order?

Orders can be placed up to two weeks in advance.

What happens if my child leaves their Token at home?

The tuckshop convenor is able to access the order through her portal. However, please remember that this will cause delays so must be the exception not the norm.

What happens if my child loses their Token?

A replacement can be bought from the tuckshop at a cost of R20. The new QR code will need to be emailed to support@taptuck.co.za, along with your child’s full name and school.

How far in advance can I order?

Orders can be placed up to two weeks in advance.