Question 1

Am I able to customize my menu?

Accepted Answer

Yes, you have full control to add, edit, and deactivate menu items.
Menu Customisation: Set up your menu on Tap4Schools with categories, menu items and additions to create a user-friendly experience.

Question 2

Am I able to specify which meal Period and day items are available?

Accepted Answer

Yes, you are able to specify which meal period and day of the week your products will be available for sale.

Question 3

How will I get my pre-orders?

Accepted Answer

You will receive a daily automated order mailer listing pre-ordered items and detailed pre-order information by grade, class, and child.

Question 4

Am I able to see a list of orders?

Accepted Answer

• All orders
 • New orders
 • Redeemed orders
 • Unredeemed orders
 • Cancelled orders
 • Pocket money spend
 • Scan to Pay Sales

Yes, you will find these various reports under ORDERS. They will give you a breakdown of order number, order amount, items, date, meal period, status, parent name, Kid name, Grade, Class, channel and payment method.

Question 5

Can I pull a report breaking down the orders with each line item in the order.

Accepted Answer

Yes, you can access a breakdown of the orders under – ORDERS – ALL ORDER BREAKDOWN

Question 6

How do I redeem my pre-orders?

Accepted Answer

You can either redeem pre-orders by scanning a childs Taptuck card and redeem the order via the app. 
Or you can redeem orders via the BOH login. 
Go to ORDERS – NEW ORDERS – Filter by todays date – SELECT ALL (Or individually) and click REDEEM! Easy as that!

Question 7

How do I cancel an order?

Accepted Answer

Go to ORDERS – NEW ORDERS - Filter by todays date – ACTION – CANCEL ORDER 
This will cancel the order and refund the parent wallet.

Question 8

Am I able to see my sales figures?

Accepted Answer

Yes, you are able to view detailed sales reports, providing insights into daily or monthly sales. 
Finance – Sales Recon

Question 9

How do I get the money in my merchant wallet?

Accepted Answer

Once your orders have been redeemed, you can go to the FINANCE tab, CASHOUT, and then enter the amount you wish to cash out from your wallet balance and click REQUEST CASHOUT. 
We release cashouts on Monday / Wednesday / Friday @ 3pm for same day payment.

Question 10

Do I get charged for cash outs?

Accepted Answer

We will automatically cashout your wallet on the 1st of the month to ensure that funds do not roll over into the new month. 
You get a further 2 FREE cash outs at a timing of your choice in the month, thereafter you will be charged R10 per cashout.

Question 11

How do I scan a child’s Tap4Schools card?

Accepted Answer

Download the Tap4Schools App on your cell phone, sign in with your merchant Login Credentials, and use your camera as barcode scanner. 
The app will pick up the Child’s name, Profile picture, Allergies, Food preferences, if the child has any pre-orders, and the child’s available balance. 
You can enter the amount and click redeem – the funds will be transferred from the parent wallet to your merchant wallet instantly.

Question 12

Does Tap4Schools have a point of sales integration?

Accepted Answer

Yes, we do! 
Tap4Schools POS is seamlessly integrated to your Tap4Schools app. Enabling real time customer balances, ordering history & menu item management. Cost effective hardware solutions, quick & easy to deploy to sites. With multiple ways to pay, scan to pay, Zapper and credit card payments all built-in, going cashless is simple.

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